No, I Can’t Help You, M’am, My Hands are Full of Broken Glass

I really thought that customers couldn’t reach a new low but they prove time and time again that, yes, they can lower the bar ever lower. There is no limit for debauched customers.

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For example, two days ago, someone pooped on the floor. Actually. Pooped. On. The. Floor. I’m extremely hard to gross out so I got some bleach poured it over the area in question and donned a hazmat-like suit (no, just gloves actually) and cleaned it. It wasn’t the way I wanted to start off my day but you know what, things can’t really get worse after that, can it?

OR SO I THOUGHT.

I’m going about my day, doing my assigned tasks and a coworker tells me that there’s a wine spill. Okay, no problem. Someone breaks a regularly bottle of wine probably once a week. I walk over to the wine department, expecting a small wine puddle but instead see a huge spill and broken glass eeeeverywhere. I saw a couple of customers by the spill but they skittered away once they saw me. Didn’t apologize or anything. That’s fine. Whatever. FOR SHAME, HUMANITY. FOR SHAME.

THEN, as I am very obviously cleaning up a spill (literally, I was in the middle of a sea of wine and glass) and handling broken glass, a customer asked if I could help her. I didn’t even try to veil my absolute disgust at this woman as I turned around and said, “Actually, I can’t help you right now because I’m cleaning up broken glass that I don’t want other people to step on.” She says, “That’s fine, I’ll just ask my question as you work.” She then proceeds to ask an extremely specific, detailed question that I do not have the answer to, so I put down the shattered glass and get a coworker. But really, REALLY? I understand that the customer is important but COME ON, BROKEN/SHATTERED GLASS IS IN MY HANDS, do I really look like I’m in any position to assist you? Unless you are planning on buying broken glass, then I can’t help you.

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Thank goodness for amazing coworkers! They’re all I have in this (retail) world.

– Daughter

The Last Supper — No, Really

persian food

On very rare occasions, the two older kids become interested in their heritage.  It usually coincides with one of them catching an episode of “Who Do You Think You Are?,” and it results in an endless round of parental inquisitions.

Their Mom bears the brunt of it, since she is a real, live immigrant to this country, as is the rest of her family (of course).

And depending on the definition, Yours Truly is either a first or second generation American, as all of my grandparents were immigrants of one kind or another.

I try to get them interested in the bits we know:

“You know your Great Aunt used to pass by the Titanic every day while it was being built?”

Silence.

“Do you know where the Titanic was built?”

“In a shipyard.”

“Where?”

Silence.

“Belfast.”

“I don’t remember that in the movie.”

Since we have a tendency to quickly exhaust the parts of the family tree for which we possess vague facts, we soon turn our attention to those parts for which all connections are somewhat tenuous.

You know.  The bits we don’t know.

Like my father’s side of the family.

The roots from that family tree originated from what used to be called Persia.

It’s a part that of our past that is only revealed when I grow a full beard.

Let me tell all you Muggles that no Mullah’s got anything on me when I sport full facial hair growth.

It’s both wild and exotic.

So it came to pass a couple of years ago that a Persian restaurant opened in our small suburban SoCal enclave.  In the spirit of supporting small businesses and paying tribute to our pseudo-heritage, we decided to make a visit.

The food was good, if not a bit pricey.  I think the bill for three of us was seventy-five or eighty bucks — roughly equivalent to seven trips to In-N-Out or four trips to Rubio’s (fish tacos must be more expensive than ground beef).  Overall, it was a pleasant experience, but I would be lying if I said we were dying to go back again.

After all, heritage is worth only so much, you know, especially when you’re hungry.

Just one shop over from the Persian place is a Vietnamese pho place.  I’ve gone there countless times over the last twenty-four months, and it is usually packed for both lunch and dinner — maybe because you can feed a family of four for about twenty-five dollars or so.

It’s all in the numbers in the restaurant patron game.

I often wondered how the Persian folks felt seeing their Vietnamese neighbors raking in the customers.  I couldn’t help but notice that they were never likewise that crowded.

So it came to pass three weeks ago we decided we needed something different for a meal out, and we hit upon the idea to visit the Persian place again.

Sadly, on a Sunday night the place was empty.  Oh, there was a guy at a table near the front, but I had the impression he was part of an extended family and not a real customer.

On this particular evening it was really, really hot, as well.  We were experiencing the last vestiges of what passes for a summer heat wave around here.  Aside from the lack of paying diners, the restaurant also had no air conditioning or, rather, chose not to have the a/c turned on.  Instead, there was a small oscillating fan swaying back and forth, and the hostess eventually pointed it sort of in our direction, which provided the illusion of ventilation for us.

No matter.  We ordered, and waited, and gazed upon the sea of vacant chairs and tables.

The sense of hopelessness was palpable.  It seemed they had given up.

What had happened, we wondered?  The food was good.  The place nice enough.  What?

We just didn’t know.

After our meal was delivered and consumed, I mentioned to the waitress/hostess that we always had good food here (both times we ate, I didn’t mention).

She thanked me and took my credit card.

Two weeks later as we rolled up for some pho, I noticed the lights were off at the Persian place.  My wife thought they might be closed on Sunday nights.

“It looks like they’re really closed, as in no longer in business,” I replied.

We walked up to the picture glass windows and gazed inside.  The space was barren.  Not a detail of what once had been still remained.

“Well, that must have been one of the last meals they ever served when we were here before,” I said.

“They had an ‘A’ Health Department rating,” my Spouse responded.  The sign was still hanging up.

It didn’t help.

A few days after I saw one of the two ladies that formerly ran the restaurant at a local foo-foo coffee place.  Though she didn’t recognize me, I did her.  She had taken my credit card during our last supper with her.

I overheard bits of her conversation with a friend, and she was celebrating her birthday.

She looked very happy.

– Dad

You Stay Classy, Customers

Usually, customers are so-so in the personality department. Most go about their business without much pomp and circumstance, are tight-lipped at checkout despite your efforts of fake cheerfulness, and leave with a terse, “Thank you.” I don’t mind these people even though it honestly hurts my feelings a tiny but when people don’t respond to my award-winning smile and personality (my parents can vouch for this). Then, there are customers who want to start a fight or believe that you personally chose to make their life hard.

Customer: “Excuse me, this is really expensive. Is this the real price?”

Me, in my head: “No, we put fake prices out just to mess with customers’ heads. It keeps them on their toes, you know?”

Me, in real life: “Yes.”

Customer: “WHAT A RIPOFF! THIS IS HORRIBLE. WHAT??!!! I AM NEVER COMING HERE TO BUY DECORATIVE GOURDS AGAIN!”

Me, in my head: “Can I get that in writing?”

Me, in real life: “I am sorry.”

This week, however, customers have been on the extreme ends of the personality spectrum: mean and heinous creatures from the gaping maw of hell or sweet angels God/Allah/the Universe/Buddha himself blessed me with for my retail happiness and fulfillment.

A few nights ago, we were closing up shop when I found a wine bottle that was 1/3 empty. I looked around and chuckled. Surely, this is a hallucination. Maybe this is a return. There is no way that a customer legitimately got wasted in the store. 

I took the bottle to my supervisor and said, “Lookie what I found!”

She told me she was actually looking for the bottle because she found a glass of wine sitting on one of the tables the day before.

So, let me lay this out for you in case you are not sure why this is so amazing and impressive.

A customer made the conscious decision to open a bottle of wine with no plans of paying for it and then, in the midst of this decision, also decided it was too uncouth to drink straight from the bottle. Naturally, this customer decided it would be classier and better in general if he/she could procure a wine glass from which he/she would casually sip their stolen wine.

And this actually happened. Completely unnoticed by store employees. Yeah, we’re basically a bar now I guess.

The thing is, I wasn’t – and am not – mad. I’m more impressed than anything else. I guess we were shorthanded or reeeeally unobservant that day.

You go, Drunk Customer!

– Daughter

That Moment When You are in Retail and an Acquaintance is Studying to be a Pediatric Oncologist

I see a lot of people I sorta-kinda know at my job. I generally cower in the back until he/she leaves, or, if I know there’s a good chance he or she will remember me, I will say hi and exchange pleasantries like a human being. Anyway, I was tirelessly trying to please customers (hmm.. debatable) when I recognized a face in line. I knew it was the mom of an elementary school friend. We had found our own friend groups in middle school and high school and our friendship faded out. But I was curious to see where she was in her like.

I asked the mother of said childhood chum how she was doing and she told me that her daughter was studying to become a pediatric oncologist. Yes, a pediatric oncologist. So, she’ll be treating babies with cancer.

She looked at me after she said this and said, “And what are you doing with your life these days?”

I looked down at my red apron that had my name scribbled across with a little heart at the end for added creativity points and answered, “Well, working… And then finishing school this semester.”

“Oh, and what do you plan to do after?”

“Be a writer.”

“Good luck with that!”

My self-esteem, already on shaky ground, plummeted with that comment. Okay, so maybe I won’t be a pediatric oncologist, and that’s fine. I’m very happy just slinging around price guns and filtering through customers’ inane questions until I’m a famous writer writer who at least pulls in enough money to pay the bills and allow myself to eat kale.

And you know, retail isn’t that bad. It has definitely changed how I view humanity. Some people know that you are a human and treat you like one and other people see your little apron and impose Customer Law which allows them to be a jerk. I have very little patience for Customer Law and usually reciprocate with Manager Law which is when I call a manager to deal with the person because I literally cannot say anything without being fired.

Retail Robin is probably one of my favorite memes in existence just because of its sheer applicability to my life:

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Lesson of the day: avoid people always.

– Daughter

Sassy Customers

Here are a few choice interactions I’ve had with customers this last week:

Customer: “How much is this? There’s no price.”

Me: “Let me check for you.”

Customer: “THERE’S NO PRICE THAT MEANS IT’S FREE HAHAHA!!!!”

Me: “… hahahahahahahahahahahahhahahaha no.”

Me to Customer: “Is there anything I can help you find today?”

Customer: “I’m actually looking for my husband.”

Me: “Oh, yeah, well we don’t sell those here.”

*Customer walks away without responding because she is three-hundred years old and didn’t hear my joke*

Me, internally: “Hahahahahaha, good one.”

*Customer buying alcohol*

Me: “Can I please see your ID?”

Customer: “Yes, of course.”

*Pulls out an ID that shows a birth year of NINETEEN TWENTY-THREE*

Me, internally: “M’am, I cannot legally sell you alcohol because Prohibition still applies to you. I apologize for the inconvenience. You can try the speakeasy down the road.”

Customer: “This is the wrong price.”

Me: “Nope, it’s not.”

*Takes out calculator to show customer step by step how I got to the end transaction price*

Customer: “Hmm, it’s wrong though.”

Me: “It’s not though.”

*smiles passive aggressively*

Me, internally: “JUST LIKE THAT HIP YOU GOT REPLACED, THESE NUMBERS DON’T LIE.”

Customer: “Do you work here?”

Me: “Yep.”

Me, internally: “No, I’m just playing pretend.”

Customer: “Here’s a coupon.”

*I take coupon and see that there is no barcode or numbers or anything resembling a usable coupon*

Me: “Unfortunately, this coupon is not usable. There are no numbers to type in and there’s no barcode.”

Customer: “Does that mean I can’t use it?”

Me: “Yeah, unfortunately.”

Me, internally: “Are you dumb?”

Customer: “I would like to buy this table.”

Me: “Unfortunately, there are three holds on that table currently.”

Customer: “Oh, I would like to buy it now though.”

Me: “Yes, I understand but we have to honor the holds placed on the product by customers who requested them. If they do not come in by the end of their holding period, it is yours to take.”

Customer: “But I would pay for it now. Not like these other people.”

Me: “That’s not how it works, unfortunately.”

Customer: “Okay, I buy nothing.”

Me: “Have a GREAT day.”

Me: “Can I see your ID for the alcohol, please?”

Customer: “Oh, you think I’m young!!! That’s so nice. You’re such a sweetheart.”

Me, internally: “I’m not hitting on you. It’s store policy, pal.”

– Daughter

 

Please Stop Your Child From Stealing

A little bit of me forgot how insanely ridiculous customers can be. Thankfully, they reminded me today as well as every other day I’ve been at work.

A mother came in today with her two children but she was in one part of the store and her children were wreaking havoc in another part. One of the kids, a boy, came up to the register and started babbling in Spanish and shoved a toy truck into the scanning machine. I had no idea what he was doing but a co-worker who knew Spanish explained that he wanted to buy the truck. Okay, great. But he had no money. So he took the truck away and ripped off the packaging and rolled the brand new truck around the extremely filthy floor. His mother was vaguely aware of what was happening but chose to ignore the chaos in favor of getting her shopping done. When the mother was leaving the store, the boy tried to take the truck with him and all I could say was, “Nope. No! No! You didn’t pay for that!!” And then again, I watched the mother watch with disinterest as her son debated his options of running away with the truck or bringing it back into the store. Finally, he brought it back to the register, covered in little kid germs and dirt … thanks.

In another instance, I asked a customer if she could please type in her membership ID into the keypad and she responded with, “NO I AM NOT PLAYING THIS NUMBERS GAME. NO.”

Me: “Okay, ma’am. The first time it looks like the number didn’t work. Did you want to try again?”

Lady: “I SAID NO. NO. NO NUMBERS. I DON’T WANT TO PLAY. THIS. NUMBERS. GAME.”

Me: “Okay, no problem.”

*Lady types in PIN number for her debit card*

At this point, her husband passive aggressively said, “FINALLY, SOME NUMBERS THAT ACTUALLY MATTER AND MEAN SOMETHING.”

I wanted to jump over the counter and start an aggressive verbal argument with these people, maybe test out my moves from my fourth grade karate class (white belt, yellow stripe – holla!!). But I needed money more so I swallowed my harsh words and just let them go.

Because I have to be able to afford the adoption fees for the cat I will one day get.

– Daughter

 

 

Last Story from the Retail Vault

Today was my last day in retail… for a while. Many wonderful stories were borne from this place of wonders. As well as tales of horror. What I’ve come to realize is that the only explanation for this institution is the ceaseless machine of capitalist culture driving people to embrace materialism as a way of life  resulting in empty and meaningless days and nights; a life that can measured in transactions and not memories  and – LOLZ JK.  It is only fitting that my (temporary) end to retail should be marked by a last post from the retail vault.

It is best to start with a quote: “50% off you give me!”

No, this is not a quote from Yoda, this is a statement made by a foreign woman who attempted to barter with me over jewelry at the register. There was a huge language barrier but I still did my best to explain that this was not a local village market where you haggle over prices, this is a retail store with set policies and set prices. I used interpretative dance moves to convey this message but to no avail.

I stood there in disbelief as this woman argued with me but did my best to negotiate the ACTUAL PRICE of the product she was trying to buy by saying, “No, this is actually the price,” and,  “No, but really,”  and, “No, I don’t want your goat in exchange for this.”

She was very confused about how sales work as well. You know, that thing where things go on sale temporarily and then resume their regular price at a set time. She was very upset that a sale had ended (one that had ended probably six weeks prior) and she and her accent let me have it.

It is with such sweet sorrow that I leave a place capable of bringing out the worst, best, and bizarre parts of humanity. Alas, I shall return in three and a half months so all is not lost.

Also, for the next five days or so, stay tuned for THE ROAD TRIP DIARIES: A FATHER-DAUGHTER EPIC. Driving from SoCal to Philly with Pops! I’m excited and terrified. Mostly terrified. Here’s to staying sane! *clinks glass with reflection in mirror because I have no friends*

– Daughter

New Year, Same Angry Customers

The holidays: a time for giving and being thankful.

I’m giving thanks it is over. The mass pilgrimage to stores has died down, customers’ inane questions are now a dull roar in the background instead of nightmarish tirades, and people are nicer. Oh wait, no. People are not nicer. Customers have collectively banded together to make everybody miserable right after the Christmas rush. I don’t know if it’s post-holiday blues, stress-induced rage, or a strict adherence to Hobbesian principles but people have been nasty, brutish, and short. Not only to employees but to other customers – you’re on the same team, guys!

Notable incidents:

1) A customer accused another customer of cutting him in line. After a terse but mostly-civil conversation, the older man backed down and rejoined the line with great dignity. This same man is called to another register a few minutes later and as he walked toward it, he slammed into the cutter’s shopping cart with his shopping cart and says with a sneer, “Oh… sorry!” A silence swept the room while the younger man unsheathed his sword and challenged his aggressor to a duel. Someone might have died, I don’t remember.

2) A customer asked the price of a gift bag because it was in the 50% off rack but she wanted to be sure of the discount. I scanned the item and told her it was mistakenly placed there because it was actually full price. She completely lost her sh it: “WHAT? THAT REALLY MAKES ME ANGRY! YOU SHOULD BE ASHAMED OF THIS STORE. I HATE IT WHEN STORES ARE DISORGANIZED, I CAN’T EV-” At this point,  I actually looked away from her and into the distance, imagining myself high-fiving a million angels. I had to restrain myself because I was afraid she would murder me, cut me up into little pieces, and stuff me into a bag incorrectly placed in the clearance section if I spoke angrily.

I wanted to tell her that a big retail store is always fighting a losing battle against customers throwing random products everywhere they can, when they aren’t stealing them, breaking them, or complaining about them. Customers believe that the story of Hansel and Gretel is a parable to live by and choose to leave merchandise in their wake should they ever need to be found. I also wanted to say, “Actually, I purposely go throughout the store and put things away in a disorderly fashion. I want shopping to be an adventure that goes back to our hunter-gatherer roots from those many moons ago.” Instead of doing any of the above , a co-worker wisely stepped in and took over when she saw my eyes glaze over with hatred

3) An elderly couple came in this morning and approached me with smiling faces and Eastern European accents. They both had an eerily vacant look to them which is why it shouldn’t have come as a surprise when this conversation happened:

Old Lady: “I see you sell woolen .. uh.. hau-ha-hautes here??

Me: “Yes, we have woolen hats and other accessories.”

OL: “I like to sell my scarves and mittens here. Can I do that? Like consignment store!”

I was utterly dumbfounded. I thought she was kidding but that vacant, eager smile and expression never wavered. I explained that our store was a retail chain, not an independently owned store, and that our products came from many different vendors. I left out that these “vendors” were probably factories and definitely not individual artisans as she so desperately wanted to believe. This is the equivalent of a person going into a Target or Wal-Mart and asking to sell his or her handmade wares there – yeah, no. Yet, she found something positive out of this.

OL: “Yes! I would like to be vendor.”

Me: “Well, that’s not really how it works, you would have to call a corporate office.”

OL: “Yes, yes. We call. I sell woolen hats here.”

Me: “…. sure.”

They both look pleased and shuffled out, only to come back several hours later to ask for the corporate number and declare the necessity of selling her woolen creations in the store once again.

"The only thing I love more than wool... nope, there is nothing."

“The only thing I love more than wool… nope, there is nothing.”

Happy New Year, indeed.

– Daughter

Ten Types of Co-workers

The people you work with either make or break your overall work experience. I’ve dealt with my fair share of “characters” over the years and there are some archetypes I’ve seen time and time again. *

The Incompetent One

He’s above you payscale- and position-wise but you have to look down to find him because he’s always on the floor babbling incoherently. You don’t even bother asking him questions because it’s a fool’s errand. Why am I being paid minimum wage while he is taking liquid gold baths? He is a rich idiot and I am a poor genius. 

incompetent

The Competent One

She intuitively knows what you need and just rocks out work like it’s her job… well, it is, but you get my point. She just knows. Sometimes, her omniscience is scary but most of the time, you’re thankful for it.

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The Slacker

She is different from the incompetent co-worker because she knows how to do everything but just chooses to do things wrong to cut corners. She loves to take breaks and constantly hands off customers to you. There’s a 105% chance she’s high.

The Starving Artist

He is too good for his current job and waxes poetic about his hypothetical future life full of glory and critical acclaim. He is a legend in his own eyes but everyone sort of hates him because his daydreams distract him into an unreachable oblivion. Yes, yes, Shakespeare, now please go show the customer where the old people diapers are. 

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The Rule-Follower

She follows rules to an extreme. A minute late? 20-minute lecture on responsibility. Didn’t greet a customer nicely enough? Written up for poor representation of the store. Made a mistake? Fired.

The One with Flexible Morals

He is super fun but you watch your purse and other personal belongings very carefully around him. He tends to lie to customers, shirks from responsibility, and has kleptomaniac tendencies.

The Socially Awkward One

She grew up in America and possibly went to the same school with you, but you might as well be talking to a Furby. Actually, no, that’s not even true because a Furby is programmed to interact with humans. Okay, you might as well be talking to a Furby but one without batteries in it. She’s possibly not all the way human (but may be part-Furby).

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The Selfish One

He must take his break RIGHT NOW. LOLBYESUCKERSHAVEFUNWITHTHATLINEOUTTHEDOOR!

The Enemy 

Imagine the Montague v. Capulet blood feud but more bloody.

The Micro-Manager

Oh no, she is doing everything right… she even just went above her job description and helped save a little old lady from a house fire. How can I re-exert my control over her to let her know she’s still unworthy to work here? I’ve got it! I will correct something she’s not even doing wrong. Crisis averted! 

* Female and male pronouns are randomly used because I got really tired of writing ‘he or she’… gender is such a drag. **

** Hahahahahaha. Get it? Like… drag? Drag queens? God, I’m hilarious.

– Daughter

The Ten Types of Customers at Your Retail Store

The Talker

This customer is very friendly and wants to get to know you. No, not “you” but you. The true you. He or she wants to fist-bump your soul. This person is fun but  usually unaware of the angry mob of people behind him or her who are two seconds away from picking up decorative antlers and goring the Talker with them.

Grumpy Olds

Most old people are awesome examples of humanity. However, there are a few who purposely want to make you miserable for daring to cross their wrinkles. They complain about the newfangled gadgets they have to use to swipe their credit cards, they complain about the prices as if you control the cost, and they meet your greeting with a sneer.

The Clueless Chumps

They have no idea how to use a credit card, count, read, or speak English. You wonder how they haven’t died yet if Darwin’s survival of the fittest is to be believed.

The Let’s-Buy-1000000-of-This-Product-Because-It’s-on-Sale

“… hmm, this cart isn’t big enough… do you have a moving truck I can use to shop with?”

Tourists

Aka Out-of-Towners. They are the store’s biggest fans. You can see the sparkle in their eyes as they take in the store’s novelty merchandise. They stare with childlike wonder and you laugh your little cynical laugh, knowing the dark truth.

The Humorless, No-Nonsense People

They answer your questions with a curt “yes” and “ no” and don’t look you in the eye. Human interaction is but a necessary evil to get to their prized goods.

The Frazzled Mother

She is the one who covertly passes you items her children have picked up after they have pillaged various parts of the store that she doesn’t actually want to buy.

The Frazzled Father

He doesn’t know what he’s doing so he buys beer.

Entitled Whiny Butts

They expect you to perform magic tricks and bend store policies to suit their needs. (To train them out of this behavior, a firm tug on the leash will give a clear signal that this is bad behavior.)

The Alcoholic

“Hi, I just bought a bottle of this wine but I already went through it so I decided to drive back here and get another one!!!!”

– Daughter

 

A Customer Returns a Scarf Because it Makes Her Look Like a Terrorist

This story is brought to you by the letters W, T, and F. Yesterday, I was working and having the audacity to be happy at the same time when a customer came in and caused me to make that face dogs have when they are trying to work something out in their little dog brains.

Whaaa...?

Whaaa…?

This seemingly nice lady comes in with a bag and tells me she needs to make a return. I ask if there is something wrong with the product or if she just changed her mind. This is her actual response, “I just bought this scarf and got halfway home before I realized there is some sort of script on there and if I wore this in church, it would be wrong. Everyone would look at me weirdly and think I was some sort of flag-burning terrorist.”

As she was describing the scarf, I expected her to pull out a garment featuring depictions of Satan and ‘666’. Nope, she pulls out a white scarf with Hindi on it (otherwise known as the handwriting of terrorists). She ends her little anti-scarf tirade with a “… you know?” Little does she know that despite the fact I look completely and utterly white as can be, I have roots in the Middle East where similar script terrorist-y writing can be found. I was not offended, just baffled and amused. Instead of replying without a filter, I put on my best poker face and said, “I understand, m’am. White-person high-five!” When really, I wanted to say, “Are you serious right now? You can’t wear this to church? Is the script on it some sort of demon-portal that allows you to be possessed? Will you be drawn and quartered for wearing this? Does this scarf come with an AK-47? Are you a terrorist now?”

I know she had no idea what the actual language was on the scarf, she only knew that it was Middle Eastern-y and therefore, offensive to her sensibilities.

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The Anti-American scarf, a perfect holiday gift!

I am fascinated by these sort of people.

– Daughter

Post-Black Friday Post

Black Friday wasn’t too bad despite a few surly customers. The concept of a line was once again lost on most people but yelling and shaming seemed to herd them into a more linear shape. I think next Black Friday we should have a sheep dog nipping at people’s heels until they get into the proper formation.

After my long Black Friday shift, I went out with some best friends for drinks who were back in town this week. I tend to stay away from bars because there are people there but I just followed my advice for staying single and survived. Despite the presence of other people, I was elated to be with my friends after being separated for so long because of that stupid thing people do where they go away for a college education.

No, but really, I was very happy.

The whole night, I constantly hugged my friends because I felt like the only way I could truly believe they were really there and not extremely detailed hallucinations created by the Matrix was when I was crushing them into a reluctant bear-hug. I’m a hugger… is that even okay to admit on the internet?

Me, alllll night.

– Daughter

The Holidays Make Customers Dumb, Vicious Animals

Customers during the holiday season.

Today, at my retail job, I asked customers to stay in a single-file line. Yes, I had the audacity to ask them to stand in an orderly fashion and not like a pride of lions fighting over a corpse on the Serengeti. You would have thought I was asking customers to burn the flag or murder kittens because of their reactions.

Besides the many under-the-breath comments regarding the line, there have been other ridiculous customer comments or requests.

These are actual words from customers, followed by my actual response, and then what I really wanted to say.

Customer: “You should make the sign pointing to where the line is bigger.”

Response: “Totally!”

What I wanted to say: “Well, the sign assumes you’re literate.”

Customer: “Are you getting in [obscure German wine I can’t pronounce – stein]?”

My response: “I’m not sure, I’ll have somebody check for you!”

What I wanted to say: “NEIN!!!!”

Customer: “This chair says no assembly but it looks like I might have to put a single screw into a leg. THE CHAIR IS LYING. BUILD IT FOR ME RIGHT NOW.”

Response: “Of course, I would love to!”

What I wanted to say: “[Angry diatribe against grumpy old people].”

Customer: “You didn’t have a mini apron for kids or a chef hat. I’m so disappointed.”

Response: “I’m so sorry about that!”

What I wanted to say: “I’m sorry that I’m not sorry.”

Disclaimer: I chose this job, so yes, I signed up for this. Most customers are awesome and make my day better but unfortunately, they don’t provide good fodder for entertaining blog posts.

– Daughter

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